Job Purpose:

Under direct supervision of the Community Manager, the Leasing/ Resident Services Agent is responsible for marketing the property to prospective residents. General working hours are 9:00 a.m. to 6:00 p.m. Tuesday- Saturday; weekends are required; overtime hours may occur with supervisor permission.

Skills/Qualifications:

• High School Diploma or GED required; some college preferred.
• 1-3 years office experience required.
• Prior experience working within the real estate industry working on Inclusionary Housing Recertification through the San Diego Housing Commission, Affordable Housing programs, and have solid working knowledge/experience with programs such as Section 8 is required.
• Administrative experience required
• Customer Service experience required.
• Must have a valid California driver’s license.
• Must have excellent written and oral communication skills.
• Must be highly organized, and possess excellent interpersonal and customer service skills.
• Must be able to frequently sit, stand, walk, extend arms and hands forward and overhead, finger and grasp; must be able to occasionally bend, crouch or stoop; must be able to carry up to 25 pounds.
• Must be proficient in Microsoft Word, Excel and Outlook.
• Must be vaccinated for COVID-19.

Duties:

1. Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

2. Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.

3. Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.

4. Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, Yelp, and other websites), and following other community-specific marketing plans, drives, and special programs.

5. Assists the Community Manager with the creation, design, and distribution of the monthly community newsletter.

6. Uses the on-site property management software (MRI) to track apartment availability by printing daily unit availability and pricing reports, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.

7. Facilitates the rent payment process by accepting monthly rent checks, scanning the checks to Wells Fargo and maintaining copies of the scanned checks.

8. Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.

9. Follows-up with prospects and new residents to ensure satisfaction by sending e-mails, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.

10. Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.

11. Assists with the maintenance of the appearance, functionality, and professionalism of the leasing office by carrying out assigned tasks, such as completing the monthly office supply order.

12. Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

13. Conducts themselves and property business according to company policy and to State and federal laws and regulations.

14. Performs other duties as necessary to meet the needs of the residents and the property.