Job description

Love your job at a place that is a blend of Mountain Latitude and Island Attitude. We are looking for motivated and dependable Hosts to open our new Fins Restaurant located at the Margaritaville Property of the Year - the Margaritaville Island Hotel in Pigeon Forge. Located on The Island, the hotel has 132 rooms and suites, Spa, Rooftop Pool with a Bar and a new Fins Restaurant.

JOB OVERVIEW: Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties:

POSITION DESCRIPTION:

• Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
• Provides information and conversation while guests are waiting and being seated.
• Accommodates guests with special requests.
• Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Directs guests to proper holding/waiting area.
• Communicates effectively with all guests, co-workers and management.
• Maintains organization of host stand and keeps supplies stocked.
• Answers telephone calls and related questions.
• Maintains cleanliness around front facade of the building.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices and reports any accidents to management.

SKILLS/EXPERIENCE:
One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Physical setting:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Restaurant: 1 year (Preferred)

Work Location: In person

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