Job Description and Responsibility

• Reports directly to Area Manager/Operations Director

• Plan and revise weekly and monthly schedule for all staff in the shop according to shop needs and sales forecast

• Forecast shop sales on weekly basis

• Audit own shop on a periodic basis (eg. Restaurant review) and create corresponding reports to be shared with team members

• Attending to customer complaints both written and in-house

• Manage assets of the shop (ensure timely ordering of items and checking of inventory to prevent “out of stock” items)

• Planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports

• Alongside HQ, formulate marketing strategies to help boost shop’s sales performance

• Develop equipment maintenance schedules and arrange for repairs

• Coaching, developing and disciplining staff

• Monitor staffs’ attendance records daily

• Checking of staffs’ payroll concerns

• Conduct inquiries if internal disputes in shop occur; and complete disciplinary write-ups
  

Requirements

• Minimum 5 years of relevant experience with at least 3 years in a managerial level

• Good leadership with solid analytical, communications and interpersonal skills

• Independent, proactive and ability to work in a fast paced environment

• Able to work in F&B operation hours

• Value-added if have experience in both Service and Kitchen
  

Benefits

• 5 day work week
• Staff Meal provided
• Staff discount
• Birthday voucher
• Attendance Incentive

• Monthly Sales Incentive
• Annual leave from 10days
• Medical and dental entitlement
• Local Loyalty Incentive (Singaporeans only)
• Regular performance appraisals
• Opportunity for career advancement
• Performance Bonus (subject to company's performance)