In this role, you will be the key in leading all the stores in achieving operational excellence and the overall delivery of exceptional customer experience. You will perform various functions in ensuring the key objectives are met.

Below are some duties and tasks that define this role:

• Drive overall excellence in retail basics – support the stores in the day-to-day retail operational matters, achieve Back of House operations and floor management excellence to deliver a high level of customer experience.

• Conduct regular store visits to ensure adherence and consistency across all stores in terms of operational standards and internal control compliance.

• Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies

• Ensure the communication and implementation of all initiatives to the retail team

• Coach and train staff on the basics of Customer Service and or product knowledge

• Roster implementation – ensuring optimized workforce planning to best support the store’s traffic and peak periods.

• Maintain and propose regular improvements for store management

• Serve as a main point of contact and build relationships with vendors and suppliers to maximize business opportunities, enhance partnership and long-term cooperation

• Monitor sell-through and inventory to ensure optimal stock level

• Perform the task of ordering/replenishing the right portfolio and inventory of products to meet customer needs and maximize revenue.

• Lead the team to create and execute product displays and point-of-sale materials in a manner that is inviting to shoppers