Job description
Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Sales Engineer. Recognized nationally as a Top 100 broadband provider, we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. While the company has grown to be Indiana's largest privately held telecommunications company, its core family-focused values make it unique. Smithville maintains more than 3,000 miles of high-capacity fiber in the state of Indiana and a 100 Gigabit fiber ring with full redundancy that serves large-scale businesses and enterprise-level operations.
WHAT YOU’LL DO
In this position, the Sales Engineer will consult with and understand client requirements to provide solutions-based design for Internet-centric Business clients to assist in driving revenue through the Commercial Sales team. The Sales Engineer will be tasked with preparing customer presentations, architectural designs, bid responses, and fielding technical questions from prospects and clients.
The Sales Engineer will also provide technical training for the Sales team. In addition, they will work with Product Management to drive appropriate product enhancements. These enhancements and other implementations based upon guidance provided to installation personnel will allow for the clarification of service expectations, including providing diagrams, verbal explanations, and written documentation.
The Sales Engineer will communicate with the Vice President of Sales, Enterprise Sales Executives, Small to Medium Sized Business (SMB) Sales Executives, Sales Support Specialist, Product Managers, and Network Engineering. The Sales Engineer will be a contributor and motivator of team success measured by sales growth in territory and product success.
RESPONSIBILITIES
- Performing consultative, solutions-based design for Internet-centric Business clients to help drive revenue through the Commercial Sales team
- Understanding client requirements and providing solutions designs
- Preparing customer presentations, architectural designs, and bid responses
- Providing technical training for the Sales team
- Presenting proposed solutions and technical designs to customers and prospects
- Fielding technical questions from prospects and clients
- Working with Product Management to help drive appropriate product enhancements
- Providing implementation guidance to installation personnel as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation
- Attending company meetings as required
- Maintaining peer relationships and understanding and utilizing company resources
WHAT YOU NEED
- Bachelor’s degree in a technical field (e.g., Telecommunications, Information Systems) preferred or equivalent industry experience
- Industry certifications (Calix, Cisco, Ciena, Metaswitch, MEF)
- Knowledge of Internet Protocols, Routing and Switching, OTN, GPON, VOIP, and troubleshooting
- Technical Support and/or Sales experience
- Experience interacting with customers
- Excellent written and verbal communication skills
- Attention to detail
- Good project management skills; ability to work to deadlines
- Methodical and analytical approach
- Expected to learn on the job within 1-3 months: Use of tools such as Salesforce and iVUE and using telephone and email systems
WE’VE GOT YOU COVERED
- Competitive Wage
- Insurance Plans include Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
- Health Savings Account with generous annual company contributions to HSA
- 401(k) Retirement Savings Plan with a company match
- Generous Paid Time Off (PTO) program
- Paid holidays
- Tuition reimbursement
- Paid training
- Discounted company products and services
ABOUT US
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.
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