Job ID: 481827

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Description

The Sales Operations Manager oversees and manages OIE’s processes and systems related to the Sales and Customer Service experience. They develop salesforce effectiveness standards working closely with the Inside and Outside Sales teams and CS leaders in order to support and enhance OIE’s overall business objectives.

The Sales Operations Manager will report to the Enclosures Director of Customer Operations and will have two direct reports; a Business Analyst and a Training & Process Excellence Specialist.

Key Priorities / Duties

• 
  Increase the effectiveness & efficiency of the sales organization through sales process standardization and optimization across the Inquiry to Order to Remittance cycle.

• Gather market feedback to define pricing strategies / terms & conditions and direct the implementation of these initiatives, working towards improving price realization.

• Develop key performance metrics to measure the activities that have the most significant impact on sales productivity.

• Create and pull necessary reporting to track KPIs, compile sales dashboards, recognize trends in data (including territory specific pricing activity), and refine operational models.

• Define strategic competencies and sales skills of the inside and outside sales team and manage the training process including needs assessment, program design and delivery.

• Periodically review and adjust sales territories and collaborate with finance on sales compensation plans.

• Lead the pipeline management, forecasting, S&OP, and budgeting processes from a commercial function perspective.

• Work towards selecting and implementing suitable sales force automation technology to enable the sales process, inclusive of external manufacturers’ rep sales resources.

• Lead & project manage key initiatives across the commercial functions.

• Manage the support needs of the sales team by partnering across functions to resolve problems, identify & eliminate root causes, and share best practices.

Characteristics Of A Successful Candidate Include

• 
  Strategic thinker who can assimilate market trends and needs quickly and create channel strategies to capitalize on the trends and needs to deliver growth.

• Strong relationship skills / fits well with executive management team, is comfortable with rigorous give and take, communicative and collaborative style.

• Team player; effective in a matrix environment, ability to coordinate and collaborate across a broad organization to drive actions and results.

• Experience in B2B industries with both direct served and distributor served go to market structure. Proficient in data analysis.

• High initiative and drive; a self-starter who operates with speed, has a willingness to be hands-on and is flexible to take on different assignments.

Qualifications / Requirements

• 
  Bachelors Degree; MBA or advanced degree preferred

• 5+ years experience in B2B Sales/Services, Marketing, or Commercial Operation roles with direct customer touch, channel experience, and market knowledge

• Ability to interface and influence at all levels in the organization with proven track record on relationship building skills

• Demonstrated ability to lead and influence a cross functional team within a large, complex and matrixed organization

• Proficient in digital commercial tools including CRM, Business Intelligence, and Digital Marketing; experience with SAP preferred

• Travel is expected to be ~30% within USA and Canada

What CRH Offers You

• 
  Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.