Job description
(22009O5)
Singapore-Singapore | Full-time | Permanent | Standard
Job Description
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Manage on-boarding information flow through CRM tool.
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Manage on-boarding contact plan and coordinate with Customer Service on new accounts list
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Process and follow up the new account opening to encourage FTB and measurements on FTB targets count and revenue
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Manage first step of customer life cycle through welcome activities such as on-boarding calls, proactive track & trace for the first month of shipping, conduct customer survey after first month, explain first invoice to customer as well as follow-up with new customer without shipments and ensuring high FTB retention rate
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Provide on-boarding and email contact strategy reports to Sales Management
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Promote usage of billing tools by orientate and walk through the tools with customers while ensuring a smooth customer registration.
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Contact inactive accounts which have lapsed for more than 6 months for reactivation. Supports frontline Sales with customer calling during campaigns. Increase revenue through improving customer activation & retention ratio
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Enhance new customers experience by taking customer through the welcome and on-boarding program. Explain to the customer the mode of payment, credit terms. Teach customer how to extract invoice and how to read invoice
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Liaise with Marketing and vendor to ensure welcome materials are sent to new customers in time
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Assist in data quality management as well as data encoding and searching of telephone numbers from directories and other sources
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Sales support and other ad-hoc projects.
Requirements:
- Diploma or equivalent
- Preferably 2 years of experience in Sales or Customer Service
- Customer-oriented, pro-active and possess a positive work attitude
- Ability to multitask, work under pressure and tight deadlines
- Demonstrate good spoken and written communication skills
- Team player with good interpersonal skills
- Proficient in Microsoft Excel and Word and IT savvy
- Knowledge of DHL Sales tool (e.g. COMET, OMS, etc) is a plus
Posting Legal Entity DHL Express (Singapore) Pte. Ltd.
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