Job description

Home Instead in Stevens Point is looking for a positive, friendly Scheduler - Staffing Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you! This person is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers and talking on the phone. Join Wisconsin's #1 growing in-home senior care team!

Core Value: At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.

Core Purpose: To Teach Others About Love (v)

RESPONSIBILITIES

• Manage the creation and maintenance of client and Care Pro schedules with an emphasis on creating high quality matches
• Negotiate availability and shift assignments with Care Pros
• Work with the Recruitment and Engagement Manager to address concerns regarding Care Pro assignments, availability, and hours worked
• Monitor service hours of Care Pros to limit overtime pay
• Utilize independent judgment to problem solve Care Pros, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Care Pros, Admin and other meetings as needed
• All other duties as assigned

MINIMUM QUALIFICATIONS

• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Maintain regular attendance to execute job responsibilities

Benefits

• Competitive wages with performance bonuses
• Health, dental, and vision coverage
• Life and disability insurance
• 401(k) with company match
• Corporate Chaplain
• Paid vacation and holidays (including your birthday!)

If this sounds like the perfect job for you apply today!

WCSC Stevens Point, LLC d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.

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