Security Operations Coordinator

Full Time
Kirkland, WA 98083
Posted
Job description
Are you interested in joining an organization with a global reach? At Concentric, “We Manage Risk Everywhere to Keep People Safe”. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, smart security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk management partner in the world, and we do this by following these core values:

Integrity – Collaboration - Relationships – Excellence – Creativity - Results


We are currently looking to hire a Security Operations Coordinator to join our Corporate team. Preferred location near Kirkland, WA or San Francisco, CA).

JOB DESCRIPTION:

The Security Operations Coordinator manages client and vendor interactions to support physical security needs. The Security Operations Coordinator will maintain regular communications with client teams, advising the client’s security strategy and facilitating execution of tasks of varying scales to meet client needs. The Security Operations Coordinator will also oversee vendor relationships, providing specific instruction on the completion of a task. As the primary point of contact for both clients and vendors, the Security Operations Coordinator will be responsible for maintaining professional and efficient communications with all stakeholders.


RESPONSIBILITIES:
  • Manage organization, client, and vendor relationships as identified and specified by the Director of Security Operations.
  • Serve as the primary point of contact to oversee Concentric’s suite of physical security services for all client portfolios assigned to the coordinator (15-20 regular clients, other clients as assigned). Develop standard operating procedures and profiles for all assigned clients.
  • Assess the security implications and needs of client requests, and advise appropriate security solutions given the parameters of known client preferences, history of engagement with the client, and the security environment of each task.
  • Coordinate with Concentric’s internal teams to ensure all functions required by client are met. Liaise with internal teams to develop Concentric’s overall strategy for each client.
  • Receive client feedback directly, and incorporate changes to Concentric client portfolios.
  • Serve as the primary point of contact for regular and ad hoc tasks initiated by assigned clients (typically, 5-10 tasks per week).
  • Assess the feasibility of client requests given the vision, mission, and values of Concentric.
  • Make informed decisions about vendor and client rates.
  • Maintain responsibility for: vendor engagement, facilitation of pre-employment screening, facilitation of onboarding paperwork, and management of vendor relationships in the long-term.
  • Manage staff/vendor assignments and scheduling for each task.
  • Oversee GSOC response and engagement with assigned tasks and clients.
  • Provide regular and timely updates to the client during the duration of tasks.
  • Maintain 24/7 on-call availability to serve as primary point of contact for emergency response and crisis intervention/mitigation for GSOC, assigned clients, vendors, and tasks. Coordinator will also be responsible for assessing the need for senior leadership team intervention.
  • Administer all administrative functions related to the oversight of past, present, and future tasks, including:
    • Updating the task tracker with all relevant data and information for all Security Operations tasks assigned to the Coordinator.
    • Facilitation of accommodations for client and contractor requirements such as vehicle rentals, hotel reservations and authorizations, and flight arrangements.
    • Creating operational profiles for all client tasks.
    • Reviewing all task details and ensuring that they are accurately logged in the task tracker.
  • Perform invoice review and reconciliation of all expenses related to all assigned tasks in support of Concentric’s AP/AR functions.
  • Manage Concentric credit card and reconciliation (in Concur) of expenses incurred by day-to-day tasks.
  • Edit reports submitted by staff and vendors, and present to clients.
  • Compose proposals and estimates for new client services.
  • Travel on behalf of Concentric to represent the company in client meetings, industry conventions, and business development opportunities.

REQUIRED QUALIFICATIONS:
  • Bachelor's degree in security, project management, business administration, or related degrees.
  • 2+ years working in a client focused work environment.


PREFERRED QUALIFICATIONS:
  • Master’s degree in security, project management, business administration, or related degrees.


PRE-EMPLOYMENT REQUIREMENTS:
  • Pre-employment background check and or subject interview
  • Must be eligible to work in the United States
  • Ability to provide or gain (if not active) Passport upon hire

BENEFITS:
  • Medical (PPO or HDHP with HSA option), dental, vision benefits
  • Medical and Dependent Care FSA options
  • National discount employee program
  • Employer-paid insurance: life, STD, LTD, and AD&D
  • Employee Assistance Program to support personal needs
  • 401k employer match
  • 11 paid holidays
  • Paid leave including parental
  • Annual Health and Wellness Benefit
  • Access to Learning Management System


Concentric acknowledges the systemic barriers in the security industry and recognizes that removing those barriers will require a collaborative and conscious effort. Concentric is committed to programs and initiatives around diversity, equity, and inclusion that better our organization and our greater community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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