Center 1 (19052), United States of America, McLean, Virginia

Sr Business Analyst, Business Cards & Users

Do you get excited about leveraging data-driven insights to create meaningful customer experiences? Do you want to apply your skills to help small businesses thrive? The Capital One Business Team is seeking a Senior Business Analyst who will drive creation and scaling of our Cards & Users experiences.

Being able to delegate to trusted employees, reliably make purchases, and organize business spending is a critical job to be done for our Small Business customers. We envision experiences that allow simple user and card management and enable growth for businesses of all sizes. Our focus on simplicity is driven by our goal to help Small Businesses thrive, reducing overhead so they can get back to what they love most - growing their business.

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Areas of Responsibility:

• Explore and analyze user experience and product performance data, developing deep analytical insights around product usability and the end-to-end experience. Make business recommendations backed by data to influence change.

• Own the development of analytic tools, reports, and dashboards to monitor ongoing product performance. Conduct deep dive analysis to develop product offering subject matter expertise.

• Partner with Marketing and Brand to monitor in-market campaigns, ideate on creative marketing opportunities, and develop marketing A/B testing opportunities

• Partner with a cross-discipline team to identify opportunities to improve our products based on customer feedback and quantify the impact of qualitative insights.

• Build strategic partnerships, manage communications, and maintain alignment with cross-discipline teams to identify opportunities to improve our products based on customer feedback and quantify the impact of qualitative insights.

• Partner across the Cards & Users team to find strategic synergies and drive incremental positive value.

Qualities and characteristics to be successful in this role:

• Strategic & Analytic Orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong Business Judgment, Leadership and Integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong Communication Skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear Results Orientation: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in a dynamic environment

• Customer Focused: A willingness to interface directly with our internal and external customers; motivated by improving the lives of our Small Business customers

• Leadership - Collaborative Team Player: Strong interpersonal, leadership, and communication skills

• Organized: A tendency and desire to bring structure and urgency to work

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
• At least 1 year of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 1+ years of experience in Statistical model building
• 1+ years of experience in market research
• 1+ years of experience in SQL querying
• 2+ years of experience in business analysis
• 1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $112,400 - $128,300 for Sr. Business Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).