Position Summary

Provide the day-to-day administrative support for order processing, billing and shipment for Customer Service division. Manage the designated customer accounts in achieving customer satisfaction and be in compliance to company’s quality standard.

Responsibilities

• Supporting, assigned tasks or back up for Customer Service peers and ensuring that the services provided to customers are of maximum satisfaction.

• Preparing reports and feedback to mangers on a monthly basis or as required

• Process and follow-up the day-to-day administrative support on order processing, billing for Customers’ Orders, Samples, Consignment and all related orders with External Customers, Service Providers and Internal functions.

• Execute timely shipping arrangements with Customers, forwarders or respective service providers & related functions.

• Generate billing Invoices and shipping documentations (E.g. Packing Lists, Commercial Invoices and others depending on customs and customer requirements).

• Track inventory against customer’s orders and work with the respective functions to have inventory released or stock rotation (RGA / Consignment return) when necessary.

• Attend to customers’ Inquiries and requests.

• Coordinate and follow-up on new customer’s requirement or assigned Projects.

• Process Product Complaints for Product Replacement or Credit transaction.

• Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions.

• Process and follow-up on RGA and Consignment return request.

• Files all correspondence to be in compliance to SOP and WI.

• Responsible to manage all aspects of the assigned accounts for APAC region and intercompany
  

Experiences, Knowledge, Skills and Abilities

• Minimum ITE(Nitec) level education

• 3-5 years of experience in Orders Processing & Fulfilment, Shipping and L/C Documentation

• 3-5 years of experience in a customer service role

• Passionate about customer service and Excellent telephone manner.

• High level of integrity and able to work under stress with on-time deliverables

• Good communication and interpersonal skills.

• Self starter and independent.

• Meticulous and an initiative individual.