Job description

ABOUT THE COMPANY

Sizzling Platter is a multi-concept restaurant management company that operates 500+ restaurants across the United States and Mexico. Our brands include Red Robin Gourmet Burgers, Little Caesars Pizza, Wingstop, Sizzler Family Steakhouse, Jersey Mike’s, Dunkin’ Donuts, Jamba, and Cinnabon.

JOB OBJECTIVE

The IT Help Desk Tier 2 Technician reports to the IT Technology Operations Manager and works with a team of Tier 1 and Tier 2 technicians and Systems Administrators. The IT Help Desk Tier 2 Technician’s role is to install and support various functions of the company’s information systems through the help desk. The right candidate will be technically proficient, organized, logical, personable, a self-starter, and able to demonstrate strong problem-solving skills under pressure while always keeping an appropriate level of courtesy and professionalism.

PRIMARY RESPONSIBILITIES

• Troubleshooting, installation, maintenance, and repair of Windows PCs, peripherals, network equipment, tablets, servers, various software products including Microsoft Office, point of sale systems, cabling, credit card terminals, etc.
• Maintain the uptime of our stores’ internet and telephony connections.
• Provide over the phone, on-site, and in-office end user technical support.
• Travel to, conduct, oversee, and document installation of new restaurant IT hardware, equipment, networks, and infrastructure.
• Ensure proper recording and documentation of installation, troubleshooting, repair, and other processes.
• Act as an escalation point for Tier 1 technicians.
• Assist with other IT projects as directed.

REQUIREMENTS

• 2-5 years of tech support experience or equivalent education (Microsoft MCSA/MCSE and CompTia A+/Network+)
• Associate degree in Information Technology, Computer Science, or similar, or equivalent experience and certifications (CompTia A+/Network+/Security+, Microsoft MCSA/MCSE, CCNA/CCNP, CISSP).
• Reliable transportation for getting to and from work sites.
• Strong initiative to work problems to completion according to the standards and practices set by the Technology Operations team.
• Excellent communication, customer service, and interpersonal skills.
• Willingness to work occasional overtime and weekends as needed.
• Must be able to lift up to 50 pounds, work on a ladder, under counters, running wires and connections, mounting and connecting network cabinets and equipment, etc.
• Willingness to travel up to 20%.
• Bilingual in English and Spanish is a plus.

Sizzling Platter offers a comprehensive benefits package including: medical/dental/vision insurance, life insurance, short and long term disability, paid vacation, paid holidays, and 401(k) Program. For immediate consideration, please email your resume and references to Adam Ferrero at ITResumes@splat.com.

Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Help desk: 2 years (Required)

Work Location: In person

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