Job description
Paul Miller Auto Group is ready for you to become a part of an award winning team. Paul Miller doesn’t just lend his name to a dealership, it becomes one of the family. We are in the culture of respecting our human capital and have a reputation for loyalty and treating our employees with respect. If you're interested in joining a team where there's no limit on opportunity & growth, submit your application and join the family today!
What We Offer
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Medical, Dental & Vision Insurance
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Life Insurance
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Health & Wellness Program
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401K
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FSA – Health and Dependent
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Paid Time Off
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Short Term/Long Term Disability
Responsibilities
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Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description problems; conducting inspections, checking vehicle maintenance records; examining service schedule.
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Verifies warranty and service contract coverage by examining records and paper; explaining provisions and exclusions.
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Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
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Prepares repair orders by describing symptoms, problems, and causes discovered, as well as
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repairs and service required; obtaining approval signatures; entering the order into service database system.
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Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
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Handling customer complaints and maintaining high customer satisfaction standards.
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Checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Qualifications
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Two (2) year experience in an automotive dealership position
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General knowledge of vehicles
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Strong verbal, written & electronic communication
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Ability to effectively communicate with customers, employees, vendors & manufacturers
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.
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