Job description

Service Coordinator I – Operations – Burlingame, CA

(Full-Time Swing Shift 1:30 pm - 10:00 pm or Part-Time)

The National Automobile Club is currently seeking a Service Coordinator I who will report to Call Center Manager. This position is working remote, our office is located in Burlingame, CA, California. The Service Coordinator I has responsibility for answering, assigning, dispatching and following up for road service requests made through the NAC Emergency Road Service Call Center, and responsibility to assign vendors, dispatch or follow-up on road service requests that have been initiated by other Service Coordinators.

About the National Automobile Club:

The NAC provides emergency roadside assistance 24/7, 365 days a year. Our wide range of services nationwide, provides a safe and secure driving environment for our customers.

Full time benefits include:

- Health care benefits

- Paid Time Off

- 401(k) Plan w/matching

Principal duties and responsibilities include:

- Answer incoming phone calls, faxes or emails as necessary to provide roadside assistance

- Communicate and document with Supervisors all complaints or concerns made by customers

- Follow-up on calls to confirm calls are complete and closed @ the end of scheduled shift

- Communicate immediately with Supervisors if any problems with equipment, hardware or software

- Assign appropriate vendor to perform service

- Clearing Calls

- 95% “on” available to take basic calls

- Other projects as assigned

Qualifications:

- Excellent verbal/written/ communication, and listening skills with a customer focus

- Working knowledge of Computer Applications (Word, Excel, PowerPoint, Access, Internet)

- Requires minimal supervision

- Sense of Urgency

- Organizational skills

- Teamwork mindset – you take ownership of your work and team success

- Adhere to quality standards and service level agreements

- Map reading skills

- Full-time or Part-Time, with flexible hours

- High School or GED and one year of work experience preferably in customer service/call center environment

Be sure to check out NAC’s website at www.theNAC.com to learn about our many years of opportunities!

Work Remotely

• Yes

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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