Piper Companies is seeking a Service Desk Engineer to join a Healthcare Technology company located in Alexandria, VA. The Service Desk Engineer will provide first class solutions, services and support to local and remote associates

Responsibilities of the Service Desk Engineer include:

• Support a wide array of hardware and software for a fast-paced environment
• Address all end user requests that come in via Ticketing system, phone and Slack
• Document procedures, best practices, perform training and application support
• Support software upgrade cycle, including development of IT process and procedures

Qualifications for the Service Desk Engineer include:

• 3+ years of hands-on troubleshooting experience
• Proficient experience with Windows (client and server), Mac (client) operating systems
• Ability to field Tier I-III support requests, via ticket, email, slack, phone and ad-hoc walk-ups
• Preferred: Experience with Enterprise Collaboration tools (Sharepoint, Slack, Zoom, Webex)

Compensation for the Service Desk Engineer include:

• Salary Range: $30/hr
• Full Benefits: Medical, Vision, Dental

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