• Experience using ITSM Ticketing tools (e. g. Service Now, Remedy) or similar ticketing systems to manage and track incidents
• Ability to troubleshoot front line support for the HealthEquity ServiceDesk to their customers including phone calls, tickets, emails and other forms of communication supporting a 24x7 environment.
• Troubleshooting hardware and software issues of a variety of different applications/hardware problems providing break/fix support.
• Ability to create, maintain and uploading new documentation as processes are created and evolve with minimal guidance.
• Diligently being in contact with the ServiceDesk supervisor and other ServiceDesk team members for cross training, issue resolution and overall building of knowledge of the company and the company’s policies and procedures.
• Training team mates to utilize their applications and resources to provide a better customer service experience.
• Installing hardware/software peripherals.
• Providing end to end support for our users in a timely fashion according to department SLA’s while maintaining an all-around excellent customer service experience.
• Tracking incident management to provide accurate reporting for senior teams.
• Assist higher-level Technician and Engineers with researching solutions, troubleshooting, and data gathering.

• Microsoft Windows operating system knowledge including file structure, permissions and networking of a variety of different OS versions including Server 2003/ 2012/ 2012 r2/ 2016/ Windows 7/ Windows 10
• Strong knowledge of Microsoft Windows components including MS Outlook, Skype, Word, Excel, PowerPoint, Visio, etc.
• Extensive knowledge of hardware/software applications such as Symantec Antivirus, Cisco, Active Directory, Network Connectivity and troubleshooting, Microsoft Exchange, Java, Lenovo laptops and associated peripherals
• Strong TCP/IP communications and high skill level of networking protocols
• PowerShell scripting knowledge and experience is a plus
• VMware, Hyper-V, or Citrix Environment experience is strongly encouraged
• Preferred, not required: Certification in relevant IT products/technologies (Examples, CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP))

• Medical, Dental, Vision
• HSA contribution and match
• Dependent Care FSA match
• Unlimited Paid Time Off
• 401(k) match
• Paid Parental Leave
• Ongoing Education & Tuition Assistance
• Gym/Fitness Reimbursement
• Award Winning Wellness Program

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.