Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

Job Description:

Crowe is seeking a talented Shared Services Delivery Center Contract Manager to join our Shared Services Team. You will perform a range of duties including managing our contracting team to ensure that they are meeting business unit service level agreements, interacting with practice leaders to report on and refine service level requirements, advising practice leaders on opportunities for efficient operation of the contracting process, optimizing processes, identifying training opportunities, identifying reporting requirements, identifying opportunities to streamline data integration and downstream use of data for decision making, assisting in preparation of contracts, providing initial review of contracts when needed, informing contract template opportunities, and ensuring consistent service delivery.

The successful candidate should enjoy managing an environment of continual improvement and should demonstrate excellent attention to detail. Communication skills are critical, as this position will interact with practice leaders in all the business units and the Firm’s Legal department daily.

This position requires minimal travel

Essential Skills:

• Ability to build strong working relationships at all levels, internal and external to the Firm

• Strong work ethic and desire to produce results as part of a successful practice

• Strong verbal communication and people related skills

• Advanced level of expertise in Microsoft Word, Excel, PowerPoint as well as other web based and database solutions

• Excellent project management and organizational skills with the ability to multi-task and prioritize to complete work and projects

• Strategic awareness and ability to bring ideation and efficiencies to projects and processes and champion efforts related to change management and operational effectiveness

Responsibilities will include:

• Day-to-day management of the Contracting Team Leads

• Work with the Enterprise Contract Management Lead and the Contracting Operations Team to identify enhancements to the Contract Management System

• Collaborate with Contracting Team Leads to create consistent processes and training materials

• Interact with Legal and Business Unit leaders within the Firm to ensure timely and accurate contract preparation and problem resolution

• Manage compliance with Firm and Business Unit-specific contracting policies and processes

• Serve as the primary contact within the Shared Services Delivery Center for Contract Management System questions for all Business Units

• Ensure the contracting team provides consistent quality data in the Contract Management System

• Identify opportunities and provide insights to drive greater efficiencies in the contracting process

• Track agreement expiration, identify contracts that need amended, and follow up to ensure amendments are executed timely.

• Collaborate with the Contracting Team Leads to manage quarterly reviews of contracts that need purged or archived from the system.

• Ensure the contracting team meets or exceeds performance expectations and Business Unit service level agreements.

• Expedite the review and execution of contracts

• Work with Business Unit Authorized Signers to move contracts through the appropriate workflows.

• Collaborate on a regular basis with the Enterprise Contract Management Lead with respect to potential improvements to the Contract Management System, which include without limitation, workflow, reporting, metadata fields, clauses, templates, operational risks, and change management.

Qualifications

Educational and Professional Credentials:

• Bachelor’s degree in business or relevant field is preferred

• Background in contracting, legal terminology, and contract review

• Paralegal Certification is preferred

• 3-5 years of experience in a similar role

• Experience in the professional services industry is desired

• Experience with Icertis or another Contract Management System is desired

Preferred Knowledge and Skills:

• Superior attention to detail

• Excellent oral and written communication skills

• Outstanding negotiation and interpersonal skills

• Ability to resolve complaints and concerns

• Strong ability to organize assigned workload and multitask to deliver service at required service levels meeting customer service expectations.

• Ability to make decisions independently and in accordance with established policies

• Ability to use initiative and judgment in conducting tasks

• Exceptional customer service skills, with an elevated level of professionalism and confidentiality appropriate for a large corporate environment

• Ability to prepare reports and provide technical advice

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.