Job Description:

Essential Job Functions

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  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Mobile Device Support
  • Assist with on-boarding
  • Office Renovation Support
  • IT Link Center
  • Logistic support
  • Reactive Office Space Support
  • Meeting room support
  • AV support
  • Printer Support
  • Infrastructure Support
  • Server Room support
  • Ticket work/monitoring via SNOW
  • Ability to walk and stand for several hours.

Basic Qualifications - Associate

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  • High school diploma or G.E.D.
  • 1-2 years of service desk or field support experience
  • Experience working with the hardware, software and equipment products. Hands on experience a must.

Basic Qualifications -

• • Associates degree or equivalent experience with service desk and field support in a manufacturing facility
  • 2-3 years of service desk or field support experience
  • Experience working with the hardware, software and equipment products. Hands on experience a must.

Other Qualifications

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  • Good interpersonal skills to work with customers and other unit personnel
  • Good analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve hardware and equipment problems
  • Willingness to travel to other sites within 20 miles (possible)

Work Environment

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  • Office/Plant environment
  • Ability to stand or walk for several hours
  • May require weekend work
  • May require shift work

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.