Job description

We are looking for a highly motivated and enthusiastic part-time virtual team member! This position will focus on providing high-quality customer support on social media. Applicants will need to be confident and comfortable posting on social media and responding to customers in a way that is engaging and consistent with our brand. Other customer service functions may include online live chat, answering emails, and phone calls. This position offers many opportunities for growth in other areas of the company.

We are an educational website for children from the elementary to the high school level. We offer a unique learning community for the families using our website and pride ourselves in offering customer service on a personal level.

Needed Skills

• Tech-savvy. You learn computer applications rapidly and can point to a variety that you're comfortable using and picked up quickly.
• Adept at Social Media. You will need to understand how the main social media platforms function, as well as have an idea of what content is popular on specific platforms
• Outgoing. Candidates will need to be confident and able to execute social media posts, and may occasionally need to film themselves for content.
• Independent and self-motivated. Being remote, you will need to hold yourself accountable for tasks and ongoing responsibilities with little supervision.
• Learns quickly. You’ll demonstrate the ability to quickly absorb and make use of new information.
• Problem-solving and critical thinking. You have independently solved difficult technical problems and provided solutions or workarounds.
• Excellent interpersonal and communication skills, especially written. You must have exemplary written and spoken English language skills, and you are a fast typist.
• Reliable high-speed internet. You will acquire a high-speed internet connection that will support you using multiple tabs and programs at one time, including video.
• Proactive. You have a habit of seeking out ways to make our support systems and products better, and you champion getting ideas implemented.
• Trust & integrity. You do what is right, don’t cut unethical corners, and are open about your work.
• Empathy and patience. You’ll respond to customers with compassion and understanding of their requests.
• Resilient and adaptable. You can take critical feedback and handle difficult customer situations well. You are able to adapt and turn a negative situation into a positive one.
• Communication. You can communicate and work well with the internal organization (team) and external (customers).

Communication method(s) used: Social Media, Email, Text, Phone

Hours starting at 20 per week with room for rapid growth to full time based on performance

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

TikTok: https://www.tiktok.com/@miaplazalearning
Facebook: https://www.facebook.com/miacademylearning
Instagram: https://www.instagram.com/miacademylearning/?hl=en

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

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