Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.”

We are currently seeking a high calibre professional to join our team as a Specialist, GI Call Centre.

Principal Responsibilities

We are seeking an experienced Call Centre Specialist to provide dedicated one-stop customer service via phone, mail, fax and electronic communications to policy holders.

Responsibilities/Accountabilities

• Service customers professionally on: - Policy related matters such as renewals, endorsements, cancellation
• Claims related matters
• Resolve customer problems, proactively and reactively, based on ability to identify and interpret service issues properly
• Generate cover note/policy for motor new business/renewal/extensions and travel insurance as and when necessary
• Handle email correspondences
• Assist and support Front counter and reception duties and/or ad-hoc assignments as and when required

Requirements

• Minimum 3 years of work experience in a contact centre, preferably in an insurance industry.
• A highly meticulous, analytical and detailed individual with strong interpersonal skills, able to thrive in a fast paced and dynamic environment
• Possess minimum Diploma or equivalent
• Customer centric with excellent telephone etiquette and attentive listening skills
• Team player with high level of commitment, reliability and flexibility
• Proficient in PC skills including Microsoft Office applications
• Ability to speak Mandarin and dialects is preferred for liaising with a group of Mandarin-speaking policy holders

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.