Senior Analyst, Order To Cash (Reporting and Analytics)

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

You will provide and enhance data, metrics, dashboards, and tools that will be used to improve the customer experience across the Order to Cash process. You will work with internal partners to create action-driven insights using analytic tools.

You will report to the Manager, Order to Cash. This role is a hybrid role based in Lake Forest, IL.

• Develop baselines for metrics and assist teams in identifying goals and action plans to improve metrics in different areas within OTC
• Be the subject matter expert on Power BI and Power Apps
• Partner with business to maintain, enhance, and automate our current tools (e.g. Service Opportunity)
• Manipulate data and perform complex ad-hoc analysis to answer questions from senior leaders
• Create accurate metrics and dashboards in a cost-efficient manner and assist our partners in making informed decisions to manage performance.

• Bachelors degree or equivalent
• 5+ years related experience.
• Advanced proficiency with SQL and data manipulation
• Advanced proficiency with Power BI and DAX
• Experience using Teradata or Snowflake
• Experience using Power Apps (preferred)
• Strong written and verbal communicator with the ability to work up through functional leadership with clarity and precision
• Proficient relationship and project management skills and interacts positively with teammates and business partners.

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.