Job description

Locations: Allen, TX / Mason, OH / Port Clinton, OH, Select Remote Locations (Texas, Ohio, Indiana, Western Pennsylvania, Chicago IL)The Sr Network Engineer is responsible for design and implementation of the Omni Fiber Network and its customer-serving equipment. This is senior position that designs network solutions to meet business requirements, publishes configuration guidelines and templates, engineers those designs into working network implementations, and troubleshoots/resolves issues with those implementations.Responsibilities40% Implement and oversee the implementation of network equipment, circuits, peering, and other network support functions in a rapidly growing service provider network.30% Design and configure network equipment for new business requirements. Publish configuration templates and guidelines. Maintain documentation.20% Provide 3rd level support for NOC and advanced technical support escalations.10% Other technical work as directed.Hours, On-Call, TravelStandard office hours are Monday through Friday, 9AM to 6PM Eastern time. Candidates for the position will be expected to work occasional maintenance window activities (Midnight to 5AM ET) and provide occasional on-call support for escalations off-hours / weekends. Occasional travel is required for team planning sessions and local operations activity at a remote data center or field site. Candidates must have and maintain a valid state driver’s license to operate a rental car or company vehicle.Experience Requiredo Minimum 7 years’ experience in an IT or Internet service-related technical fieldwitho The most recent 2 years of experience at a broadband, fiber, or cable company providing residential Internet services directly to customers.o This experience must be in a network engineering, network planning, or upper-level network operations role directly supporting a service provider network.Fiber / PON / DSL or Cable broadband network experience is required.Skills Requiredo Design, configuration, and troubleshooting of routing and switching technologies in common use in service-provider networks.o BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Playo Juniper / Cisco / Microtik routers and switcheso Fiber OLT/ONT/ONU PON platforms and technologieso Familiarity with Commercial Ethernet, EIA/DIA circuits, NIDs, and common transport technologieso Knowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management procedures.o Any of the following technical certifications are desired:o Cisco CCNP or higher (Service Provider tracks preferred)o Juniper JNCIS or higher (Service Provider tracks preferred)o Nokia NRS-I/II or higherAdditional Skillso Broadband customer troubleshooting and current or prior technical support skillso Knowledge of TCP/IP and the common applications of the Interneto Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting.o Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus)o Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues.o Familiarity with the concepts and implementation of subscriber provisioning for broadband triple-play serviceso Customer service and speaking skills. o Fluency in English is required (fluency in any 2ndlanguage desired)o Conflict resolution and de-escalation of difficult customer interactionso An always-helpful positive attitude Desired Skill so Familiarity with internet caching technologies and CDNso Familiarity with common service provider level security threats and mitigation methodso Knowledge of Windows / Linux system administration and common administration taskso A working knowledge of programming or scripting languages

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