Duties

The incumbent coordinates park entrance station, campground, and headquarters fee operations. The employee evaluates the park's fee program, maintains statistical information, coordinates program changes, procures needed fee collection equipment and supplies, develops and implements compliance checks and standard operating procedures. The revenue and fee program must essentially be managed as a business. It involves managing a pricing structure, marketing, earnings, accounting, spending, paying expenses associated with collection, program reporting, profit/loss analysis, etc.

• Coordinates through subordinate staff collection, remittance, accountability, and security measures for the park.
• Serves as the technical expert on Director's Order 22 and Reference Manual 22 and management goals and objectives regarding entrance station, campground, fee collection and operations.
• Serves as the primary advisor for fee collection and management matters throughout the park.
• Conducts analyses and studies of financial and operational data for planning purposes.
• Determines the necessity for revenue collection and cost of collection; the applicability of using new and novel collection devices; program compliance with laws; and makes recommendations regarding fee rates, collection sites and methods of collection.
• Analyzes program operations and policies for all aspects of the fee program on a group-wide basis. Provides program development in the areas of internal controls and collection procedures.
• Establishes, maintains, evaluates, and updates effective security programs and equipment aimed at keeping employees safe and secure. Develops and implements security measures to protect funds collected (including electronic collections).
• Plans, monitors, and evaluates remittance operations and the funds transport program up to the point of deposit into a commercial financial institution. Develops and implements internal risk control to prevent and/or mitigate waste, fraud, and abuse of Federal funds.
• Coordinates the fee waiver program to assure that the parks are collecting revenues to which the Service is entitled and to assure consistency within the program. Has authority to grant or deny fee waiver requests.
• Coordinates fee collection audit program.
• Provides oversight of campground reservation system; serves as point of contact for all campground and reservation system inquires and procedures.
• Reviews and approves specific area fee collection SOPs.
• Coordinates automated collection initiatives such as pre-authorized debt, swipe cards or smart technology. Troubleshoots computer problems and works with vendors and system administrators to effectively solve computer problems.
• Oversees fee-training program. Serves as fee training instructor.
• Supervises, trains, mentors lower-level employees, volunteers, and interns.
• Responsible for managing accountable stock, tracking employee overages and shortages, ensuring collected funds are transferred into proper accounts, and providing input on project expenditures and costs of collection.
• Collects, tracks and compiles daily use statistics of park fee facilities and general visitation. Prepares reports of comparison and drafts revenue projections for the park.
• Makes recommendations for budget development. Monitors expenditures in operations. Utilizes fee collection tracking system and traffic figures to plan for efficient and effective staffing levels and hours of operation.
• Meets with park personnel and management to resolve fee collection questions, comments or complaints to assure consistent information is given to outside parties.
• Ensures that all fee collection employees are oriented to the NPS mission, goals, park resources, facilities, and regulations in order to provide information to visitors and recognize violations.
• Fosters a positive, supportive, respectful, and professional work environment.
• Ensures fair and equal opportunity on recruitment and selections. Ensures equal opportunity for all employees supervised and, in the selection, training, awards, career development, etc.
• Is responsible for on-the-job safety and health of all fee collection employees. Identifies and corrects job safety and health, hazards, instructs employees on safety requirements and job assignments, reviews and reports loss incidents in accordance with agency and OWCP regulations.
• Initiates corrective measures for violations of OSHA standards and ensures periodic inspections in the workplace.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• You may be required to travel overnight away from home occasionally. You must obtain a government charge card for travel purposes.

How You Will Be Evaluated

• Benefits

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  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required and must be submitted by 11:59 PM (EST) on 03/13/2023:

  • Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.

  • Complete All Required Assessments.

  • Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.

  • College transcripts, if qualifying based on education.

  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
  
  Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 03/13/2023. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

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  • Review package to acknowledge your documents were reviewed.

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  • After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."

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  • Review and Submit Application.

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  • To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to EO 14043, that requirement does not currently apply.

  Agency contact information

  Tammy Ice

  Phone

  435-425-4123

  Email

  tammy_ice@nps.gov

  Address

  Bryce Canyon National Park
  3000 S. Highway 63, Bldg #1
  Bryce, UT 84764
  US

  Next steps

  Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents