Summary
Responsible for coordinating and scheduling surgical cases as well as preparing and completing the surgical charts for patients for the Coral Gables or Fort Lauderdale Surgery Center.

Roles and Responsibilities:

• Schedules patients for surgery in person or over the phone.
• Maintains surgical schedule for surgeons and reschedule patients as needed.
• Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
• Arranges for pre-op testing.
• Schedules pre-op, diagnostic testing, and post op appointments.
• Arranges for medical clearance between patient and primary care physician’s office.
• Communicates with primary doctors’ offices in regards to patients upcoming surgery
• Calls for required prior authorizations.
• Send surgery request with CPT codes to insurance company, as well as, call to confirm patient's benefits and eligibility.
• Puts together pre-op paper work with instructions and explains instructions to patient.
• Reviews doctor's notes and orders to ensure that the correct information is given to the surgery center as well as the insurance company.
• Creates, reviews, and completes surgical chart.
• Obtains any diagnostic test requested by surgeon.
• Notes and responds to any special instructions given by surgeon.
• Understand and abide by scheduling guidelines.
• Confirm patient has required medication prior to surgery.
• Tending constantly to the phone and resolving patient requests or issues.
• Collecting deductibles, copay’s, special lens fees, self- pay fees the day of the surgery.
• Communicates with patients about:
  • Scheduling
  • Pre-op testing and visits
  • Retrieving primary doctor information
  • Medical clearance
  • Insurance requirements
  • Facility Information
  • Transportation Requirement
  • Surgery instructions and medial requirements
  • Financial Requirements (deductibles and other fees)
  • Assist patient with payment Options (financing Wells Fargo and Care Credit)
  • Type of lens that will be inserted during surgery
  • Maintains patient confidentiality.
  • Attends required meetings and trainings.
  • Availability to travel to other offices in the Dade and Broward areas.
  • Taking on any other responsibilities assigned by the manager.

Essential Skills and Abilities:

• Consistently schedules surgery days to the mutual satisfaction of the patient, the surgeon, and the facility staff.
• Communicates to the patients in a manner that instills understanding and confidence about their upcoming procedure.
• Has a working understanding of A-scans, IOL Calculations, surgery orders, Special lens calculations, OCT, Visual Field, Photos, and medical clearance.
• Understands characteristics of common anterior segment and oculoplastic disorders.
• Understands and communicates well with patients about cataract, retinal, glaucoma, oculoplastic procedures and diagnostic testing required for the above mentioned procedures.
• Understands and follows procedures for surgical, diagnostic testing, and procedural schedules.
• Adhere to surgeon detailed requests when it pertains to a surgical procedure.
• Displays consistent professionalism.
• Is energetic and empathetic with patients.
• Consistently displays positive rapport with fellow employees.
• Cooperates with supervisory staff and physicians.
• Takes pride and ownership in success and image of the company.
• Demonstrates initiative in accomplishing department and company -wide goals.

Qualifications:

• Excellent communication skills with patients over the phone and in person.
• Flexible schedule.
• Ability to work in a fast pace environment.
• Computer literate.
• Experience with NextGen.
• Attention to detail.
• Ability to handle multiple tasks simultaneously.
• Bilingual: English and Spanish.
• Well organized.
• Enthusiastic team player.
• Outstanding patient service skills.
• Strong work ethic.
• Ownership of work.