Job description

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview The Software Enterprise Support team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our support team is focused on Software Enterprise products such as 911 Emergency Call Handling, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
***This is an on-site position and the selected candidate must live within one hour's drive of the Tampa, Florida area***

This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager responsibilities include but are not limited to:

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are meet both internally and with the customer
• Procure and coordinate any internally resources that maybe needed
• Ensures compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

Qualifications:
Associates degree in Computer Science (or related degree ) or equivalent work experience preferred

At least 4+ years of work experience in resolving customer technical issues

Microsoft MCSE or equivalent experience

Cisco CCNA/CCNP certifications or related experience

In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation Systems

Experience with Windows Domain architecture/integration / Active Directory

Experience in providing Linux/UNIX technical support to customers

Experience with troubleshooting various server/desktop hardware related issues

Experience troubleshooting LAN/WAN

Experience troubleshooting 3rd party application integration

Excellent interpersonal skills

Fluent in English, oral and written

Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

Desired Qualifications:
Strong knowledge of VESTA 9-1-1 Applications

Strong networking skills

Experience with VMware virtualization suites

Experience with Computer Telephony Integration (CTI) Applications

Experience with database related technology and administration (SQL Server)

Experience with Servers (Dell and HP)

Experience with firewalls and security related applications

Experience with GIS applications

Experience with VOIP applications

Experience with PBX and PSAP communication systems

#LI-DB1

Basic Requirements

Associates degree in Computer Science or 4+ years of work experience in resolving customer technical issues

​Must be able to obtain background clearance as required by the Hillsborough County Sheriff's Office, Tampa PD, and Motorola Solutions Inc.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.​

This is an on-site position and the selected candidate must live within one hour's drive of the Tampa, Florida area
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan Yes

Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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