Job description
Company Details:
Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.
The Systems Engineer will be responsible for management and administration of our Microsoft Exchange environment including deployment and operation. Responsible for administering our Mobile Device Management solution, Faxing integration and Lotus Domino coexistence. Additional responsibilities include administration of 3rd party solutions within the Collaboration environment such as Symantec Enterprise Vault, alternative messaging strategies, Trend Anti-Virus, level 2 & 3 troubleshooting skills and capacity planning in a distributed environment. Responsibilities:
Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.
Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.
The Systems Engineer will be responsible for management and administration of our Microsoft Exchange environment including deployment and operation. Responsible for administering our Mobile Device Management solution, Faxing integration and Lotus Domino coexistence. Additional responsibilities include administration of 3rd party solutions within the Collaboration environment such as Symantec Enterprise Vault, alternative messaging strategies, Trend Anti-Virus, level 2 & 3 troubleshooting skills and capacity planning in a distributed environment.
- Provide engineering support for all messaging related projects such implementing new system or process
- Configuration of Exchange Policies and Email routing
- Microsoft Exchange Enterprise environment management
- Provide second and third level support for all Collaboration Systems
- Archive processing and related technologies
- Configuring and administering Exchange high availability services
- Provides front end/back end, OWA, RPC/HTTPS and ActiveSync configuration
- Creates documentation of processes and procedures
- Experience with coexistence tools like Quest software
- Experience with Mobile Device Management tools
- Experience in supporting Exchange server health check and environment monitoring
- Experience with Journaling and Journal management
- Strong Active Directory knowledge to resolve Exchange related issues
- Strong ActiveSync knowledge for mobility support
- Strong understanding/experience with MS Exchange backup and restore -procedures
- Clear understanding of Certificate Management.
- Clear understanding of disaster recovery and business continuity & recovery processes
- Clear understanding of mail gateway configuration and concepts
- One week in seven in an on-call rotation of 24 x 7 availability
- Minimal travel required
- 6 years Exchange Management of 2007-2013
- 4 years Exchange Management of complex multi-tenant environments
- PowerShell Scripting for Exchange management
- 2 years MobileIron or MDM implementation and operational experience required
- Excellent oral and written communication and organizational skills
- Experience in incident management and Service Management tool like Service-Now
- Patch and configuration management of MS Exchange
- Must be able to determine how environment changes impact customers and other systems
- Strong knowledge of Windows 2003/2008 R2/20012, Windows 7 and Windows 10
- Fortune 500 Experience Preferred
- Microsoft MCSE, MCTS or MCITP in Exchange
- Strong customer service skills
- Strong troubleshooting/problem solving skills
- Microsoft Outlook client configuration and plug-in management
- Enterprise Vault or equivalent Archiving application experience
- Rightfax knowledge a plus
- Ability to quickly adapt and learn new technologies & work in a fast-paced team environment.
- Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.
- Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
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