Job description

Ally and Your Career

• Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? #LI-JP1

The Opportunity

• Reporting to the supervisor, the primary job function of the Team Coordinator in the ClearGuard Warranty Team is to assist with the monitoring of office work flow of the Claim Handling of ClearGuard Warranty claims presented under the Smart Auction program. Observe trends and volume fluctuation to achieve appropriate staff levels. Responsibilities include, but not limited to certifications and telephone observations and training. Work involves independent judgment with some degree of responsibility. An extensive knowledge of products, policies and procedures is displayed.

The Work Itself

• Provide employee performance related feedback to supervisors to assist in the preparation of Performance Reviews.
• Update and maintain employee progress folders.
• Perform certifications and observations of team members.
• Investigate and make decisions on complex problem files including balancing, reconciling and reporting of various accounts.
• Train employees on product information and department procedures to ensure effectiveness.
• May handle complaints, investigate and resolve problem accounts.

The Skills You Bring

• 2 + years' experience in automotive repair industry required if candidate has a HS diploma or equivalent degree. Associate's degree or Bachelor's degree in business or other related fields may be used as a proxy for the years of experience requirement.
• Bachelor's degree in business related discipline preferred.
• Prior supervisory experience is preferred.
• Education may be used as a proxy for experience.
• Knowledge of technical tasks required to support ongoing business operations.
• Typically requires advanced knowledge of Microsoft Office Programs.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Physical setting:

• Office

Work Location: One location

apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.