Job Classification:

As a Team Lead, you will lead a team of professional Claims Managers that deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

This position is virtual throughout the United States.

Responsibilities:

• Lead a team of 10-12 examiners to achieve customer service and claims management excellence
• Develop effective action plans that result in improved team and individual performance
• Build and maintain internal and external customer relationships
• Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.
• Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.
• Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.
• Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control and escalation.

Qualifications:

• Bachelor’s Degree preferred
• Three years in a group insurance operations or Disability claims experience is required
• A demonstrated understanding of Absence, STD and/or LTD product lines is preferred
• Prior coaching, mentorship or leadership skills is a must
• Direct supervisory experience preferred
• Prior experience with Claim Management processes
• Ability to problem solve independently
• Demonstrated focus on continuous improvement
• Ability to collaborate across business
• Strong communication (verbal and written) and time management skills required
• Proficiency in MS Word and Excel
• Strong critical thinking, mathematical, problem solving, decision making & analytical skills are desired
• Detail oriented with solid interpersonal skills
• Demonstrated strong Customer Service skills.

Additional Information:

This position will work virtually, therefore new hires must be able to provide the following:

• High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.

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