The Technical Project Manager (TPM) provides planning, management, oversight, and communication, both internal and external (client facing) for custom development projects. The primary objectives for the TPM are in-depth management of multiple projects throughout the entire project lifecycle (discovery, planning, development, QA, delivery), facilitating adherence to and understanding of different project management methodologies and handling and coordinating client communications. The TPM serves as the primary point of contact for clients, responds to questions and concerns, receives and evaluates change requests, and ensures proper change request procedure is followed. The TPM is also responsible for updating various internal departments on project status as needed. This position requires significant multitasking, strong communication ability, and extensive organization & documentation skills.

Core Responsibilities

• Manage 8-10 projects varying substantially in size, requirements, team count, stage of project lifecycle, and communication need.
• Guide projects throughout the project lifecycle.
• Manage and maintain the projects backlog, meetings, sprints, and scrums.
• Act as the primary point of contact for client communication.
• Document all communication, project progress, overages, and change requests for each project.
• Reviewing all project communication for each active project.
• Follow up with developers as needed.
• Escalating any projects that are not meeting or exceeding the client's expectations. This involves reviewing communication to ensure the client is and has been getting a confirmation from our team within a few hours of any communication, following-up to show progress to the client as well as setting and proactively managing reasonable client expectations.
• Organize both internal and client involved meetings. This requires personal and team time management, prioritization, and project triage skills to ensure no conflicts with team member's schedules and avoiding disruptive scheduling (e.g. scheduling two important meetings that require significant preparation for the same morning.) This also involves consideration for client schedules and internal progress on deliverables.
• Monitor project alignment to projected timeline.
• Ensure documentation of design approval, go-live approval, time line adjustments and other key requests for approval of significant impact on the project or project completion.
• Reviewing workload assigned and development team member's expected tasks and hours required on a weekly basis to inform recruiting and sales priorities.
• Supervising and contributing to the QA process. Helping to audit a site for basic functionality, creating tasks from bug reports, and ensuring team members complete those tasks as assigned.

Operational and Administrative Responsibilities

• Completing or exceeding billable hours requirement weekly (typically at least 30 hours of billable work a week).
• Meeting with the development team in weekly project management meetings and summarizing via e-mail.
• Assisting with various operational and administrative tasks as needed.