Job Title:

Technical Support and Customer Care Specialist

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce

ideas off, learn from and grow with

• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Any region-specific fun things (Customize based on region)

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

This role is the perfect opportunity for someone considering a career in customer services in the Customer Service / Information Technology sector.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• List of criteria including background

• Education needed

• Availability needed

• Background clearance etc.

• You will need to have your own PC (desktop or laptop only) and high-speed internet (satellite and wireless hotspots are not approved), both of which will be tested and retested as needed as part of the application process.

• You will need to have a monitor or possibly dual monitors; The requirements vary by client and will be discussed prior to you start.

• A smartphone is required for security verification. A landline may be required based on the position offered.

• All positions may require the purchase of equipment such as, but not limited to, a headset, flash drive, and dual monitors. (They are not needed as part of the application process, so please do not purchase until we extend an offer to you)

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more: ConcentrixUSA on Facebook & Instagram www.concentrix.com

Location:

USA, PA, Work-at-Home

Language Requirements:

Time Type:

Full time