Job description
Acara Solutions is hiring an onsite Tier 2 Help Desk Agent for our client in Houston (77063). This role would be temp to perm.
Located near Westheimer and Fondren
$17.00 per hour starting pay, increasing to $18/hr after conversion to perm (3-4 months)
Option to be remote after conversion to perm (3-4 months)
Duties
Tier 2 agents will support internal employees with the following:
Support modems and wireless connectivity, Windows profiles, Active Directory, Device manager, joining devices to the domain, printer problems, debugging Blue Screens, reloading drivers and extensive experience in hardware and software troubleshooting.
Details:
- Supporting modems and wireless connectivity
- Windows profiles,
- Active Directory
- Device manager
- joining devices to the domain
- printer problems
- debugging Blue Screens
- reloading drivers
- extensive experience in hardware and software troubleshooting.
Required Skills / Qualifications:
- 2 years of Tier 2 customer support experience
- Prefer hands on experience with the following:
- Supporting modems and wireless connectivity
Experience and knowledge of:
- Windows profiles
- Active Directory
- Device manager
- Joining devices to the domain
- Printer problems
- Debugging Blue Screens
- Reloading drivers
- Extensive experience in hardware and software troubleshooting.
- Javascript, SQL, Dreamweaver and HTML are a big plus.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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