Tour Guide | Lakewood, NY - Southern Tier Brewing

WHO WE ARE

Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands. Currently we’re made up of four breweries (Victory Brewing, Bold Rock, Sixpoint, Southern Tier Brewing) and one distillery (Southern Tier Distilling). We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities and our corporate headquarters.

WHAT WE DO

Coming from humble beginnings, Southern Tier Brewing Company has grown into an industry leader and world-class brewery. For us, exploration has been the line that has supported that growth over the years.

We find people who know it’s not just about craft, but about questing, questioning, transforming “What If” into “Here’s How,” by way of an experiment so crazy, it just might work. We have an open invitation to anyone interested in bringing their experience & desire to discovery, to help with the exploration. Join our teams on the road less traveled in Lakewood, NY, Pittsburgh, PA and Cleveland, OH.

WHAT YOU'LL DO

The Tour Guide is responsible for sharing the story of our brand and educating our customers on the brewing process ensuring a positive & entertaining experience for customers and guests. The Tour Guide will have strong communication skills & an engaging personality.

Reports to: General Manager and Tour Specialist

• Learns the history of the brand, our process, & the culture of the brand. Conveys this information to all levels of beer knowledge.
• Conducts guided tours of the brewery to groups of up to 18
• Provides storytelling & anecdotes to enhance the guest experience.
• Describes beers, brewing techniques, & brewery history; answers visitors’ questions about beers.
• Follows OSHA safety regulations ensuring all guests are compliant while in the brewery.
• Keeps guests together during the tour & makes sure there is no unsupervised wandering.
• Maintains the tour area by addressing or reporting safety hazards, dirty conditions, damaged equipment, or other items that could detract from our brand.
• Provides excellent customer service.
• Follows & completes a checklist for pre and post tour responsibilities.
• Actively suggests ideas to optimize & improve tours.

WHO WE'RE LOOKING FOR

• Knowledge of craft beer and brewing process
• Cicerone Certified Beer Server (preferred)
• Experience in customer service
• Organized and detail oriented
• Well-spoken and articulate in front of a crowd
• Ability to guide tour groups through a warehouse space, ensuring guests don’t touch equipment or move into a space without being directed to do so
• High-energy and enthusiastic!
• Needs to be available minimally two Saturdays a month and be flexible with other availability

Physical Requirements

• Ability to walk and stand for prolonged periods.
• Ability to navigate staircases, wet floors, and tight spaces.
• Ability to comfortably speak before large groups of people.
• Ability to work near moving machinery parts.

Other Requirements

• Selected candidate will be required to pass a post-offer, pre-employment background and driver's license check.
• Adherence to safety policies and procedures of the worksite.
• You must be at least 21 years of age.
• Be able to work in a standing position for long periods of time (up to 5 hours).

Alcohol Responsibility – The candidate must fully understand that they are a representative of not only the company, but of the alcohol beverage industry. They are to conduct themselves within the limits of the law and with concern to the education of responsible consumption at all times. This includes working hours, trade shows, festivals and while entertaining in the name of the company or its affiliates. Any poor reflection or legal matters that may arise due to poor judgment may be dealt with by means of disciplinary action up to and including termination.

Supervisory Responsibility

This position has no supervisory responsibilities.

Disclaimer

This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.

Artisanal Brewing Ventures is an Equal Opportunity Employer