Company Overview:

US Tour Operator (USTO - https://www.travelopia.com/our-brands/tailormade-usto/) is a division of Travelopia (https://www.travelopia.com/), the world's leading experiential travel company with over 2,000 employees in 30 countries around the world. We are a collection of diverse and exciting businesses, owned by KKR, one of the world’s largest private equity firms. Some of our businesses are iconic market leading brands such as TCS, the world’s leading private jet company based in Seattle and Quark, the world’s leading polar expedition company based in Toronto.

USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1billion+ Travelopia portfolio. Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North American travelers. Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world.

Location:

This position is eligible for fully remote working within the United States. Hybrid working from our office in Bothell, WA is also available.

Scheduling:

This is a full-time, 40 hours a week position.

Overview:

The Training Specialist will work with the Sales Training Manager to deliver new hire onboarding and continuing education development programs for the Reservations Sales Teams. This role supports the training needs for the inside sales teams represented by Europe Express or YMT Vacations and Go-today.

What You Will Be Doing:

• Assist the Sales Training Manager with crafting training schedules/ education courses for new hires, supervise and build reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Capture and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Advise employees on scheduled training and supervise their progress.
• Recommend training materials and methods.
• Maintain in-house training calendar, send invites to all attendees in advance.
• Evaluates program efficiency through assessments, surveys, and feedback.
• Review recorded calls for quality scoring to sales framework and provide to Sales Management.
• Research and maintain current knowledge of all product offerings.
• Work with product team to build content training for new services prior to launching.
• Assist Sales Managers with continuing education creation based on development needs of the team.
• Other duties as assigned

What We Are Looking For:

• Previous training experience in travel industry with a focus on sales performance preferred
• Strong presentation skills
• Ability to adapt to multiple different learning styles effectively
• Knowledge of airline reservation GDS systems desired (Amadeus preferred)
• High level of written and verbal communication skills
• Ability to work hour aligned with Pacific Time Zone
• Previous experience delivering training in a virtual environment
• Collaborative nature with the ability to interact with a variety of staff from all teams

Our values:

Passion

• We exceed our customers’ expectations by listening and asking the right questions
• We delight our customers by crafting inspirational itineraries
• We have a desire to succeed and provide outstanding value

Partnership:

• We exist as a team to support each other and deliver the best customer experience
• We care about the long-term well-being of our employees, customers and suppliers
• We support and value our colleagues and enjoy working as a team

Leadership:

• We are all leaders, encouraging, challenging and motivating each other

We Look Forward To Getting To Know You!