Job description
Requirements of this position are the following:
- 2+ years of customer service experience in retail/restaurant/professional setting
- Clear and concise communicator
- Ability to anticipate client needs
- Experience using multi-line phones, computer proficient and able to use basic office equipment
- Ability to work days, nights and some Saturdays
- Veterinary experience a plus
- The ability to sit and stand for long periods of time
Responsibilities Include:
- Answering phone calls, making appointments, checking in/out clients
- Providing exceptional customer service
- Processing communications regarding patients
- Efficiently and accurately invoice clients (exams, surgeries, hospital stays, boarding and grooming)
- Client education
- Light cleaning
About DePorre Veterinary Hospital:
Welcome to DePorre Veterinary Hospital! Since 1958, our veterinarians have been proud to provide compassionate care to the pets of Bloomfield Hills, West Bloomfield, Bloomfield Township, Birmingham, Franklin, and Royal Oak. As a full-service animal hospital, we meet your pet’s every need and enrich their quality of life. Our AAHA-accredited animal hospital offers only the highest standards of veterinary medical care. What's more is we address each pet’s emotional well-being, too, through our staff's training as Fear Free Certified Professionals and our certification as a Cat Friendly Practice. We aim to make every pet feel right at home.The team at DePorre Veterinary Hospital perform all the traditional veterinary services your pet could need, as well as some alternative options for pain management including cold laser therapy. Your pet has a range of options for their recovery or management of a chronic condition. We don’t only focus on a pain-free experience, we aim to eliminate all fear, too! Our trained team performs all our services with a gentle hand and fear-free techniques. The services we offer include:Wellness careVaccinationsDental careSurgerySpay & NeuterDiagnosticsPain managementProfessional groomingEmergency care
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