• Proactive participation on Executive Team which establishes and executes the strategic direction of the company
• Work closely with the CEO to discuss, evaluate, and implement strategic directions for the claims operation that supports the overall direction of the company
• Establish solid relationships with other members of the Executive Team in order to improve team performance
• Be able to clearly communicate strategic direction to both internal resources and outside partners and insureds

• Manage a team of claims professionals by establishing clear performance metrics
• Implement strong policies and procedures designed to produce the desired results
• Ensure the continual professional development of claims professionals on the team by coordinating both internal and external training and development opportunities
• Develop and implement claim best practices for proper and consistent claim performance, compliance and achievement of business goals
• Establish clear reserving standards and ensure that those standards are continually met
• Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds and brokers
• Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution
• Coordinate with underwriting on current and proposed policy language and new markets to enter
• Cultivate a departmental culture that excels in communication and collaboration
• Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives

• Proactively establish relationships with brokers and insureds in order to maximize the competitive advantage derived from the claim’s operation.
• Develop and manage the reputation of BHS’s claims handling in the market
• Attend industry conventions and events and become a sought out thought leader on developing issues
• Attend marketing, account renewal, and reinsurance meetings as appropriate in order to communicate our claims handling philosophy and leading position in this area
• Instill the above philosophies into all claim’s professionals at the company
• Work closely with company’s loss control function to provide value-added services to our insureds that reduce our exposure to loss

• Liaison with parent company, WR Berkley, on significant individual claims and trends identified in the overall portfolio
• Communicate portfolio trends and potential solutions to underwriting and actuarial areas
• Participate on quarterly performance calls with parent company in anticipation of earnings releases

• 
  This role is physically located in Minneapolis, MN. Relocation assistance is available.

• Bachelor’s Degree required, advanced degree strongly preferred.
• Minimum of 15 years of experience in Commercial Casualty Claims, with a focus on the Human Services market.
• Significant experience in progressive positions demonstrating technical, operations, and management skills in the claims area.
• Experience in collaborating with an executive team.
• Proven ability to improve organizational effectiveness as well as retain, hire, train and develop Claims professionals.
• Strong interpersonal skills, and ability to communicate and manage well at all levels of the organization essential.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Technical proficiency is required.

Berkley Core Competencies

Developing and Building a Team

Entrepreneurial Leadership

Relationship & Personal Leadership

Technical & Job Effectiveness

Innovation