Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why IT Support at Vacasa

We support the tools that allow other departments to succeed. We're constantly experimenting and fine-tuning our products. We value stability, security, and scalability.

What we're looking for

The VP of IT and IS at Vacasa is a leader responsible for the delivery of IT services through people, process, and infrastructure, and for all information security activities in support of the organization. The VP of IT and IS will drive the strategy, implementation, and operation of our end-user support, IT infrastructure, SaaS portfolio,and our company-wide information security management program while protecting the business from security threats and cyber threats. This role reports directly to the CTPO.

What you'll do

• Partner closely with business leaders to understand company objectives and ensure effective delivery of services and systems that meet them
• Foster a healthy and collaborative team culture where you lead by example, operate with empathy and understanding, and provide space for all team members to contribute and grow
• Partner with our enterprise risk management team to ensure that compliance needs are met on an ongoing basis, including well-formed IT general controls, separation of duties, and regular user access audits
• Directly contribute to compliance-related activities such as control development
• Develop a data-driven and continuous-improvement-based culture, consistently improving automation, processes, and metrics to drive superior service and cost leverage
• Develop a cohesive strategy across our portfolio of third-party solutions, identifying gaps/weaknesses and recommending solutions that address the business' needs
• Actively guide third-party solution procurement, working with stakeholders and our procurement team to ensure new solutions are complementary to the strategic platform vision
• Direct the implementation of critical third-party solutions, including financial systems, ensuring that proper security, compliance, and integration choices are made
• Direct the automation of business processes
• Oversee the ongoing administration, configuration, and maintenance of third-party solutions
• Direct teams that manage a diverse portfolio of thousands of end-user devices (laptops, tablets, and smartphones) in a remote work environment
• Work with our financial planning and analysis team to develop cost models for labor, hardware, and third-party software. Manage adherence to the resulting budget.
• Develop, and manage a resilient security infrastructure
• Develop, maintain, and publish up-to-date information security policies, standards, and guidelines
• Provide subject-matter expertise to address internal escalations
• Communicate security-related matters with customers, clients, partners, and key stakeholders

• Partner with Engineering to ensure vulnerabilities that put Vacasa at risk are identified, prioritized for remediation, and proactively managed on a continuous basis
• Explore new technologies and validate concepts to help the team choose the right tools for the job
• Other duties as assigned

Skills you'll need

• Bachelor's degree or equivalent experience in any of the following areas: Information Systems, Information Technology, or Computer Science
• Experience directly developing and maintaining SOX-compliant IT general controls, ISO 27002 experience a plus
• Experience directing the implementation of a broad range of third-party solutions, including key financial systems
• Experience directing the management of end-user devices via modern endpoint management and endpoint protection solutions
• Experience automating business processes, including financial processes
• Experience in directly managing and directing multiple complex projects simultaneously
• Experience integrating acquired IT assets, processes, and procedures to ensure they meet policy, regulatory, architectural and security standards
• Experience in a lean, cloud-services-centric IT environment
• Experience managing a geo-distributed team of technicians and engineers
• Experience developing and managing to a complex budget
• Comfortable making decisions that balance risk and cost
• Professional communication in email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, face-paced environment
• Excellent time management skills
• Ability to change focus frequently and cope with interruptions
• Highly responsive and reliable
• Excellent oral, written and presentation skill
• Experience in the Hospitality industry a plus
• 10 years of information technology and security experience with 5+ years leadership experience; experience in a high-growth business environment preferred

Compensation

• $250000 - $280000 / year

What you'll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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