LAI Games is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.

We’re launching our consumer VR title, Arcade Legend, on Quest and Steam later this year, and have many exciting arcade games, a location-based VR title, and an innovative new digital arcade concept, all in various stages of development.

About the Role:

The Webstore Specialist will support the daily operations of the LAI Games parts webstore handling all functions associated with the store. In addition, this role will also support operational commitments by processing spare parts orders for customers.

Key Responsibilities:

• Interface with both internal and external customers through phone calls and e-mails to supply spare parts for LAI Games.
• Works closely with Supply Chain, Support, and E-Commerce teams to answer any webstore related questions or issues that arise.
• Manage all webstore orders via Big Commerce and NetSuite, ensuring all order details are communicated in a timely manner. This includes updating customers proactively if delays occur.
• Attention to Detail with all aspects related to the webstore. This person will take photos, provide measurements, and descriptions of all products weekly to get 100% of products online. Other roles include all parts manuals for LAI Products remain up to date and any webstore maintenance.
• Will manage reports to actively keep all accounts active for customers. Will monitor levels of products and keep the Supply Chain Manager appraised at all times.
• Will promote surveys and online specials, maximizing the webstores reach to its customers.
• Works closely with other team members assisting in cycle counts, inventories, and the fulfillment of parts orders when needed.
• Other duties as assigned.

Required Skills and Experience:

• Customer service (1-2 years)
• Webstore Experience preferred.
• Basic computing and technical proficiency
• Ability to multi-task in a fast-paced environment
• High level of communication and interpersonal skills

• High School Education, familiarity with Microsoft Office products and comfort with communicating via email and live chat. NetSuite and Big Commerce experience is a plus.
• Be able to work flexible hours due to most clients based internationally. Some work out of normal work hours may be expected.

What do we offer:

• PPO Medical coverage with four plan options to choose from based on individual needs
• PPO Dental & Vision (company paid for employees only)
• Life Insurance, Short & Long-Term Disability (company paid)
• Accident, Critical Illness, and Hospital Confinement
• 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution)
• Paid time off to include vacation, sick, holidays, and birthday
• Robust Learning Management System for employee growth and development

LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.