Buddy Golf Services/Reservations Supervisor
Job description
Ensures excellent guest services, books and services all buddy golf groups of 8 or more players, services sales golf groups without banquets, liaisons with other departments to ensure guest needs are met, acts as backup for reservation calls.
Essential Functions:
- Managing room reservations, tee times rooming lists, tee times, spa & recreation reservations, and billing for golf groups of eight or more guests
- Assist guests with any service needs
- Manage inventory programs with Resort Services staff to ensure accurate data is maintained.
- Assist as needed with incoming group and guest calls, including overflow, to maximize bookings and revenue.
- Maintain a working knowledge of the sales and front office areas, credit policy, different room types, and hotel services.
- Change and cancel reservations as guest requests. When canceling a reservation with deposit, complete an advance deposit refund requisition.
Knowledge and Skills:
- Previous data entry and telephone experience.
- Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests.
- Ability to operate a computer, and learn applicable software.
Property Description
Streamsong® Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com.
KemperSports Management is an Equal Opportunity Employer
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