Job description

JOB OPPORTUNITY
We are looking for individuals who are coachable, detail-oriented, and utilize excellent communication in the performance of their work to join our growing team!
Resumes will be accepted through May 4th (5 PM)

JOB TITLE: BUSINESS COMPLIANCE REGISTRATION OPERATOR
CLASSIFICATION: NON-EXEMPT
GRADE: GRADE 2 (starting pay $19.41/hr.)
DEPARTMENT: TAXATION
REPORTS TO: BUSINESS COMPLIANCE MANAGER
LOCATION: BRECKSVILLE (HYBRID)

About the Role: Under direct supervision, the purpose of the position is to locate and register business accounts using various source materials along with updating addresses on current accounts in order to ensure compliance for filing and paying for the Agency’s member municipalities. In addition, they may perform clerical tasks and basic form processing and/or keying functions in order to achieve the goals of the
Department.

About RITA: The Regional Income Tax Agency (“RITA”) is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. Additional benefits include paid vacation and paid sick leave. An additional 3 days of personal time are available each year on employee’s anniversary of date of hire.

Work Environment: You will be assigned to work primarily out of RITA’s Brecksville office, with the opportunity to work a blended schedule, meaning some days in the office, some days working from home. Our dress when in the office is professionally casual – jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part.

EXAMPLES OF ESSENTIAL FUNCTIONS

1. Ensures taxpayers are following RITA registration compliance requirements.
2. Locates and registers businesses using various source materials and correspondence.
3. Responds to basic telephone inquiries from taxpayers and updates taxpayer records as requested.
4. Enters and verifies taxpayer registration forms. Maintains records of all correspondence with taxpayers.
5. Edits business on-line registration forms. Assists with low risk forms processing when assigned; processing is limited to forms that may require only basic correspondence to be sent to taxpayers and/or employers.

6. Enters data from undeliverable mail into the RITA income tax system.
7. Updates taxpayer addresses based on information from the municipality, Post Office and other sources; uses a variety of resources to verify the actual resident municipality.
8. Researches tax payments, prepares payment forms and keys payments to taxpayer accounts.

For specific tax payments, follow-up with taxpayers on their registration requirements, if applicable.

9. Prepares internal registration compliance documentation.
10. Performs general office tasks including: filing of a variety of information including forms and correspondence, sending correspondence via fax to municipalities, retrieving documents from copiers/fax machines and designated bins or trays.

11. Requests, mails or faxes preprinted and blank tax forms to new taxpayers.
12. Performs account maintenance and other updates on RITA’s tax system for business accounts, including, but not limited to, administering return mail, correcting addresses and account statuses and adding account notes or comments when appropriate. Performs basic arithmetical calculations as needed to complete data entry tasks.

13. Performs other related work as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Physical Requirements: The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following :

• Must be able to remain in a stationary position a majority of the time.
• Occasionally moves inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

About You: High school diploma or GED; supplemented by up to one (1) year previous experience; or an equivalent combination of education, training, and experience.

How to Apply: Please submit your resume no later than 5 PM on May 4, 2023. Only qualified individuals being considered will be contacted for an interview.

The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities
Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the
Agency.

Job Type: Full-time

Pay: $19.41 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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