Call Center Representative - Part Time (HiTec)
Full Time
San Diego, CA 92102
Posted
Job description
Impact Lives, Impact Community
Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
General Job Description
- Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers.
Job Roles
- Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
- Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit.
- Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines.
- Performs other duties as assigned.
- Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents.
- Responsible for attending and putting into practice all staff training activities related to appointment scheduling.
Education/Certifications/Licenses/Registrations
- At least 1 year of experience in a call center preferred.
- At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required.
- High School diploma or GED equivalent preferred.
- Medical Assistant Certification or Medical Terminology course preferred.
Experience/Specialized skills (including Language)
- Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
- Bilingual English/Spanish required.
- Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
- Intermediate written and verbal communication skills.
- Knowledge of medical terminology and front office procedures preferred.
In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.
$19 - $19
If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here:
FHCSD Wellness – Employee Hub (gobenefits.net)
apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.