Job description
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
In the Customer Success team, we are looking for people with a passion for delivering customer success working with Microsoft’s strategic partners. As a Partner Cloud Solution Architect, you will work with our strategic partners to enable them to achieve their customer outcomes, based on their investments in Microsoft technology. Leveraging your technical subject matter expertise, you will lead technical conversations with partners to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Partner Satisfaction: Drive positive Partner Satisfaction and become a trusted advisor to partners and their customers, by leveraging expertise to enable defined outcomes per defined partner business strategy. You will actively listen and respectfully challenge yourself to drive the best outcomes- Trusted Advisor: Develop and expand existing impactful relationships; create and sustain constructive tension and trust with partner and lead the adoption of Microsoft architecture technologies
- Thought Leadership and Partner Insights: Lead virtual teams around technologies and partner challenges, participate in external architect community events and share learnings with internal team; demonstrate deep industry knowledge and drives recognition for Microsoft solutions. Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement
- Strategy & Planning: Ability to think holistically and strategically. Proven ability to plan, organize, and manage complex technical programs. Drive alignment between customers, partners, innovation leadership and internal stakeholder teams across emerging/innovation technologies (QC, Metaverse, HPC etc.) to identify and select the best options for evolving our software stack. Partner with the engineering team to contribute, prioritize and deliver on the roadmap for emerging technologies. Track customer and partner feedback, understand, and drive improvements back into our strategy and planning.
Business Impact
Consumption (Cloud & Support) Growth: Develop opportunities with partner to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's value proposition and get value from their investment in the Microsoft technology- Partner Technical Environment & Resolution of Partner Technical Blockers: Identify and evaluate industry trends, and jointly develop technical enablement plan with partner. Maintain technical skills and knowledge of market trends, opportunities, and competitive insights. Using technical expertise identify opportunities to develop new solutions and services for partner to take to market that drives Customer Success business results. Identify resolutions to issues blocking go-live of partner-led customer success projects by leveraging technical subject matter expertise. Lead technical conversations with partner to drive value from their MS investments to service their customers. Deliver all work according to MS best practices & policies and using repeatable IP
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
Professional
- Insightful listening: Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
- Situational fluency: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment
- Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team
- Business value: Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution
- Leveraging Digital signals: Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing
Technical
- Knowledge and experience on one of more emerging technologies Quantum Computing, Metaverse, HPC AI
- Deep understanding of digital transformation business drivers, cloud platforms, emerging computing trends and their impact on partner practice building opportunities
- Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premises workloads to the cloud)
Plus
Specific technology experience, including:
- Certifications in Microsoft Azure, AWS or GCP technologies
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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