Job description

Customer Service Manager ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Minumum Qualifications

• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills

Prefered Skills

• Excellent verbal and written communication skills
• The ability to maintain calm under pressure
• A thorough knowledge of the product or service the company they work for is offering
• Efficiency and organizational skills
• Administrative skills
• Bilingual in English/Spanish is a plus

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Elizabeth, NJ 07201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 8 years (Preferred)

Work Location: One location

apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.