Job description

Responsibilities:

• Aid and assist clients in all phases of job preparation
• Answering the phone in a professional and timely manner. A good telephone manner is essential
• Work closely with Quick offices, service partners and Q/A representatives to ensure continuous follow-up
• To take job orders from clients, that include routing, classifying of service type, establishing a deadline
• To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
• Tracking and tracing shipments
• Monitoring job alarms
• Familiarize yourself with all special services we can offer and ensure customers are given all options available
• Set up and organize special deliveries
• Help develop and maintain relationships with clients
• Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance
• Customer support, quote, & research
• Ensure compliance with company policies and procedures

Requirements:

• Worked in a customer service environment. Air freight and courier services. Arranged Time Critical shipments.
• Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Good knowledge and understanding of Import and/or Export of airfreight.
• Excellent time management with the ability to organize and manage multiple priorities
• Ability to establish and maintain a professional work environment
• Demonstrate written and verbal communication skills
• Strong interpersonal skills
• Must be able to work flexible schedule to a 24/7 operation
• Strong team player
• Customer service experienced required
• Knowledge of Dangerous Goods/Restricted Article Regulations preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Herndon, VA 60176: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

apartamentosquality.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apartamentosquality.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, apartamentosquality.com is the ideal place to find your next job.