Job description

HYBRID POSITION! 3 DAYS IN OFFICE.

First Nation Group is driven by the power of purpose, fueled by a philanthropic mission to serve - our Veterans, active-duty service members, military families, customers, partners, and those we work beside each day. As a full-service, stocking distributor of best-in-class OEM products and generic pharmaceuticals, we provide prompt, precise, and unmatched service, while creating a culture that is #TOGETHERSTRONG for the greater good.

Our shared passion is felt at every level of our business. From our experienced sales force and responsive, knowledgeable customer service team to our visionary leadership and warehouse warriors, the First Nation Group family is dedicated to customer success. As a trusted supplier, we work hand-in-hand with Government customers to deliver the very best in technology, resources, and solutions, and, ultimately, grow our business to grow our giving.

We support one another, contribute to our collective success, and share our mission of excellence, together. First Nation Group is here to serve... and we hope you are too, because we know that at the end of every delivery is someone whom we honor, so we work tirelessly to be a force for good.

Position Overview

Customer Service is responsible for handling telephone and email inquiries regarding products, product availability, and pricing and order status. Daily processing of orders to include faxed and phone orders with all associated paperwork. This position is required to interact daily with teammates, with personnel from VA offices, and occasionally with individual veterans.

Responsibilities

• Greets customers promptly and courteously including responding to phone calls within first two rings.
• Contacts customers and vendors concerning backorder status, missing payment information, and other customer service issues.
• Obtains information and vendor pricing on new product requests. Accurately completes all required information and submits for addition to inventory.
• Completes paperwork for returns to both First Nation Group and vendors.
• Completes order confirmations daily.
• Maintains confidentiality of patient information in accordance with company policy and HIPAA regulations.

Supervisory Responsibilities

There are no supervisory responsibilities associated with this role

Qualifications & Education Requirements

• High school diploma or equivalent required
• One-year customer service experience preferred
• Basic knowledge of medical equipment preferred
• Typing skills of 50 wpm required
• 10-Key skills of 6,000 strokes per hour required
• Experience with Microsoft Outlook and Excel preferred

Competencies

• Self-starter
• Ability to work independently, and in teams, to consistently meet commitments
• Comfortable working in a dynamic and fast-paced environment
• Utilizes proactive approach to issues and problem solving
• Attention to detail and work quality
• Desire and motivation to learn new skills and expand knowledge to improve job performance and self-improvement
• Strong verbal and written communication skills; ability to pleasantly and effectively communicate with staff and customers via telephone and email
• Strives for excellence and upholds organizational standards such as cooperation and confidentiality

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Remote work may be required, as needed.

Physical Demands:

The physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must pass drug testing.

While performing the duties of this job, the employee is regularly required to hear and communicate effectively, both verbally and in writing. While primarily sedentary, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Extensive use of a computer is required, including a minimum of 6 hours, per day, entering data. May be required to lift up to 20 pounds.

Travel:

Travel is not typically required.

Position Type/Expected Hours of Work:

This is a full time, hourly non-exempt position. Some overtime is routinely expected.

AAP/EEO Statement:

First Nation Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.

Other Duties & Essential Functions:

Punctuality and regular attendance are necessary to meet deadlines. With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers, and management.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Must follow all employee health and safety cleaning protocols as established by the work location.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Fort Myers, FL 33966: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to take our 10-Key test and typing test to qualify for the position?

Work Location: Hybrid remote in Fort Myers, FL 33966

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