Position Description:
Provides oversight, leadership and achievement of results for the Warehouse Operations Division, to include strategic planning and execution for both short- and long-term success for Goodwill of Central and Northern Arizona (GCNA). Key responsibilities include operations, financial management, human resources, safety, and Team Member training & development. Builds strong partnerships with the Retail Division and all ROC Departments to improve operations efficiency and service.

Essential Duties and Responsibilities:
1. Develops and leads strategic plan and goals for the Warehouse Operations Division to include short-term and long-term goals that align with corporate strategy.
2. Translates the strategic goals into operational plans to achieve optimal service of Retail while controlling expenses.
3. Analyzes divisions’ results and directs activities to maximize department performance.
4. Works closely with Director of Safety and Fleet Management Team to reduce expenses through optimizing vendor contracts.
5. In partnership with Director of Transportation, continually improves operations within the ROC to reduce expenses through efficiencies.
6. Ability to negotiate and build strong relationships with Retail Partners.
7. Establishes and maintains productive relationships with local business leaders and community and other public, private and not-for-profit agencies.
8. Partners with community businesses and organizations to promote Goodwill mission.
9. Serves as a Goodwill ambassador to the community.
10. Implements general policies established by leadership, directing their administration and execution.
11. Proactively participates in strategic direction and problem solving with Goodwill Executives.
12. Drives the development of diagnostic tools, SOP’s, and reporting needs to ensure goals are achieved.
13. Strong focus on Safety, implementing and developing systems to reduce accidents and improve overall ROC safety.
14. Coordinates with various Goodwill Divisions on major projects.
15. Participates in steering committee as needed.
16. Ability to think forward - building warehouse operations through the next key phases would include equipment and technology planning and implementation.
17. Familiar with Warehouse Profiling and has the ability to analyze and layout the warehouse appropriately to gain efficiencies.
18. Familiar with OSHA Standards and prioritizes Safety.
19. Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved.
20. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
21. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
22. Plays critical role in driving company culture change efforts and change management processes.
23. Perform other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s Degree in business or retail management preferred or 4 years of equivalent retail work experience.
• Minimum of at least 7 years’ senior level supervisory experience in operations.
• Familiar with OSHA Regulations and Guidelines.
• Multifaceted expertise in business development, planning, brand management, human resources and operations.
• Proven skills in decision making, intuition, and cultural development.
• Must have excellent written and communication skills.
• Ability to inspire confidence, respect, enthusiasm and cooperation.
• Outstanding interpersonal skills with an emphasis on building partnerships, managing conflict and negotiating.
• Ability to understand and implement directives.
• Proficient in Microsoft Office Suite.
• Valid driver’s license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( ) to learn how to report it.