Job description

We are looking for someone who has flexibility, who is able to work possibly multiple shifts but any day of the week. You will be working two 7am-3pm and possibly an extra day shift from 5pm-1a, 3p-11p or 11pm-7a. The days of the week varies and does change weekly. Someone who is flexible and just wants a part time position this would be the best fit for you!

No experience? no problem, we will train! MUST HAVE A BUBBLY PERSONALITY! Customer Service/Sales Experience is a PLUS

(Training on all shifts is required which will be 40 hours a week, 7a-3pm, 3pm-11pm, 11pm-7a) once training is finished you will go down to your part time 2-3 days.

Qualifications

Work experience preferred but not required as a Hotel Front Desk Agent, Receptionist or similar role

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Responsibilities

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Full description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Type: Part-time

Pay: $15.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Romulus, MI 48174: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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