Job description
Job Description
Shared Operations Leader – Chicago or flexible on location in US
The Shared Operations Leader is responsible for driving significant value creation for the firm through automation and optimization while creating industry leading client experience. This leader will develop and implement plans for highly efficient global business services in regional hubs, centers of excellence, contact centers and shared operations to serve the business and growth. The successful candidate will leverage scale and best practice to deliver efficiency and quality. The Shared Operations Leader will enable capabilities – service management, transition management, continuous improvement, automation, knowledge management - to drive service performance and client experience.
Aon Is In The Business Of Better Decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Lead the team delivering shared operations; drive accountability for service provision by external parties
- Optimize economies of scale & scope by leveraging resources & standard process- internal & external
- Support regional priorities to drive efficient and quality services
- Engage with regions and product & platform delivery to support the company’s growth agenda through provision of centralized services in Growth Operations
- Drive standardization and acceleration of processes incl. continuous improvement and automation
- Run financial budgets, forecasts and controls across shared operations
- Drive strategic projects that will enhance cost reduction, growth and client service objectives
- Evidence the proactive management of activities through transparent KPIs
- Establish clear service level agreements & deliver performance consistent with those agreements
- Create a positive reputation to attract, retain and grow top talent
Skills And Experience That Will Lead To Success
- Minimum 15 years’ related experience
- Previous formal people management experience
- Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior level
- Strong market presence within the industry
- Excellent communicator (both verbally and in writing)
- Entrepreneurial attitude with high level of accountability for efficiency and client satisfaction
- Excellent organization and time management skills; able to multi-task and lead projects and direct reports
- Ability to drive team(s) to deliver the highest in service, quality, and results
- Excellent analytical skills with ability to make sound business decisions
- Known problem-solver who anticipates issues and suggests creative solutions
- Ability to embrace and motivate change in support of the business unit’s and company’s goals
- Professional demeanor with positive attitude
What will make you stand out?
- As a senior professional, make a significant contribution to the success of function and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment and meet efficiency goals
- Ability to lead through influence to drive strategic change
- Solid understanding of the design and execution of global business services operating models
- Broad and deep knowledge and ability to drive value through business and financial management
- Familiar with the latest global business services trends, technologies, standards, products, and applicability
- Use key business parameters/KPIs to evaluate efficacy of solutions and connection to overall ABS efficiency strategy
- Ability to conduct relevant business and planning discussions effectively and independently at the most senior level with C-Suite
- Build and maintain effective working relationships with internal clients and external network
- Establish credibility with key stakeholders and clients through day-to-day interactions
- Demonstrate problem solving techniques to best meet the need; recognized as a solution provider for complex issues
- Set realistic expectations and timelines with internal and external clients and produce results
- Adhere to Aon processes and procedures and all quality service requirements to deliver exceptional value
- Recognized as a company leader; committed to continuous improvement and Aon United leadership
- Act as a mentor and develop people to maximum potential
- Foster and promote Aon United approach to both internal and external business relationships
- Handle T&E expenses for self and team within corporate guidelines
- Proven commitment to pursuing self-development of knowledge and skills in evolving world of Shared Services, Digital and analytics
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position is $290,000 - $425,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in Aon’s annual incentive plans to receive an annual discretionary bonus and production incentives in addition to base salary. The amount of any bonus and production incentives varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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