Job description
Position Summary:
The Image Management Supervisor is responsible for the successful management of one of the company’s most valuable assets: our images. This includes planning and maintaining work systems, procedures, and policies that ensure the successful procurement of all images through optimum performance of its team within the department and other resources within the business unit. Due to the importance of the images handled in this area, this position requires extreme attention to detail, analytical thinking, and excellent time management skills.
Essential Position Functions:
- Maintain and develop all processes of full size image handling including order fulfillment
- Receive and upload full size images from GradImages & University Photo divisions within KPI and turnaround time requirements, with attention to proper procedures and job thoroughness
- Responsible for the monitoring, identifying, and tracking the resolution of image issues to ensure the timely delivery of digital and print products to customers and clients.
- Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
- Responsible for executing and communicating special request uploads and changes
- Monitor the digital download reports to identify and correct stalled orders, working with the customer service contact when needed
- Assist in monitoring and resolving the Orders in Process reports
- Queue and handling quality assurance measures on facial recognition tasks
- Check in field execution materials and customer service products shipped received in house
- Coach, mentor, and develop staff, including overseeing new employee onboarding.
- Ensure correct scheduling of part time seasonal employees
- Continually develop and improve training materials for the department
- Provide direction regarding adherence to the organization’s policies and procedures.
- Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
- DVD Fulfillment - track progress of DVD approval and duplication, fulfill orders within company timelines
- Assist with other tasks needed to fulfill the department objectives.
- Perform other duties and responsibilities, as assigned.
- Intermediate knowledge of computers, internet operations, and relevant software applications
- Strong organizational, communication, and resolution skills
- Capable of problem analysis, problem solving, and decision making
- Exudes leadership and adaptability in a high stress environment
- Proficient in 2016 Microsoft office, especially Excel
- Photoshop skills a plus
- Full time, weekend and evening work required
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