LEAD COORD - VIP SERVICES
Full Time
Atlantic City, NJ 08401
Posted
Job description
Overview:
ADDITIONAL REQUIREMENTS :
Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and in addition assist in VIP Check In.
Responsibilities:
- Daily work assignments of VIP Services staff
- Reviews and coordinates updates for VIP Arrival/Departures throughout the property – Play evaluation
- Provides exceptional guest service that differentiates us from the competition.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Adhere to the highest levels of guest service and ensure staff does same.
- Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
- Develop department members’ knowledge and skills through education and training
- Running and maintaining multiple report (Occupancy avail/comp criteria,Suites, Limo, Entertainment Pacing, Non-Zero)
- Assist with the Collections Department
- Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution
- Special Events
- Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
- Call center host request and distributing high end offers booked to Player Development
- Performs other duties as assigned.
- High School Diploma or equivalent and three (3) years experience in the hospitality industry or an equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS :
- Must have knowledge of MS Office to include Word and Excel.
- Knowledge of LMS or similar software is preferred.
- Must be efficient in CMP preferred.
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