4/27/2023 11:59 PM Central

METROPOLITAN DEVELOPMENT AND HOUSING AGENCY
HUMAN RESOURCES DIVISION
Position Open: April 13, 2023
Position Closing Date: April 27, 2023

ESSENTIAL FUNCTIONS

• 
  Assists in the admission process for residency at property sites, layered with Tax Credit, HOME or Housing Choice Vouchers;
• Prepares and maintains complete resident files;
• Interviews and assists residents in the leasing and re-examination process;
• Accurately charge and post rent payments and other charges; collect delinquent rents and reconcile accounting files daily;
• Accurately, calculate rent, late fees, and other charges and posts to residents' accounts;
• Answer telephone calls and handles residents' complaints and requests in a courteous and professional manner;
• Prepares invoices and receipts to tenants;
• Communicates with property manager/area property manager
• Distributes accurate information on rental policies and procedures in person, over the telephone or electronically;
• Accepts rental payments and immediately process after verifying balance on tenant ledger;
• Demonstrate full knowledge of application information, screening process for tax credit move-ins and recertifications, and policies and procedures regarding rental of apartments,
• Prepares leases and related admission records;
• Articulate clearly when explaining leases and other MDHA policies and procedures to applicants as well as existing tenants;
• Prepares annual and other reexaminations;
• Schedule move-in/move-out inspections; make-ready unit inspections, and follow-up with maintenance staff;
• Demonstrate accuracy and attention to detail when communicating orally and in writing;
• Issue/monitor issuance of recertification notices to tenants on a timely basis (120/90/60/30 days);
• Input work orders, perform call back to tenants prior to closing them;
• Demonstrate proficiency with Yardi software and be knowledgeable with modules provided in share point;
• Demonstrate proficiency with HUD Handbook 4350.3 Rev-1 (Occupancy Handbook);
• Maintains a professional appearance and attitude;
• Other duties as assigned;

REQUIRED EDUCATION AND EXPERIENCE
Two years of college education from an accredited college or university plus one (1) year of experience in property management, leasing or apartment rental experience. Candidates with accreditation earned in foreign institutes are encouraged to apply
LICENSE REQUIRED
Valid Tennessee driver’s license; COS and LIHTC required after one year of hire date.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Behavioral Skills:
Ability to establish working relationships with property managers, service partners and low income residents; ability to perform general clerical duties; detail oriented and ability to handle multiple tasks; willingness, mental and physical ability to perform the duties involved in this classification
Technical Skills:
Knowledge of the principals and practices of pubic housing and federal, state and local laws and regulations governing housing operations; knowledge of general accounting, budgeting and procurement policies and practices; ability to make good decisions; ability to maintain courteous communications with residents, applicants and the general public.
Physical Skills:
Willingness, mental and physical ability to perform the duties involved in this classification. Ability to perform work with or without an accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.
Financial Skills
n/a

Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.